Effective Date: 12.08.2025

1. Introduction

These Terms & Conditions (“Terms”) govern the use of the payment and related services (“Services”) provided by Particolar OÜ, registry code 16457865, a private limited company incorporated in the Republic of Estonia with registered address at Harju maakond, Tallinn, Nõmme linnaosa, Rännaku pst 12, 10917 (“Company”, “we”, “us”).
By accessing or using our Services, you agree to these Terms, which form a legally binding agreement. If you do not agree, you must not use our Services.

We operate in compliance with:

• Directive (EU) 2015/2366 on payment services in the internal market (“PSD2”)
• Directive (EU) 2018/843 and (EU) 2015/849 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing (“AML Directives”)
• Regulation (EU) 2016/679 (“GDPR”)
• Other applicable EU and Estonian laws.

2. Definitions

“User” – any natural or legal person using the Services.
“Payment Transaction” – an act initiated by the User to transfer funds.
“Personal Data” – as defined in Article 4(1) GDPR.
“KYC” – Know Your Customer process, including identity verification in accordance with AML laws.
“Strong Customer Authentication (SCA)” – authentication procedure meeting PSD2 requirements.

3. Eligibility

3.1 You must be at least 18 years old to use our Services.
3.2 You must have full legal capacity and not be subject to any sanctions or restrictions under applicable laws.
3.3 You must successfully complete KYC verification before accessing payment functions.

4. Services Provided

4.1 We provide electronic payment processing, merchant acquiring, and related services.
4.2 We may amend, update, or discontinue any part of the Services in compliance with applicable regulations.
4.3 We may refuse transactions that violate laws, sanctions, or these Terms.

5. User Obligations

You agree to:
Provide accurate and up-to-date information during registration and verification.
Cooperate with our KYC/AML procedures.
Not use the Services for illegal activities, including money laundering, fraud, or terrorism financing.
Comply with PSD2, AML, GDPR, and applicable laws in your jurisdiction.

6. AML & KYC Compliance

6.1 Verification – We will collect and verify your identity documents before enabling payment services.
6.2 Monitoring – We may monitor transactions for suspicious activity and report to the Financial Intelligence Unit (FIU) of Estonia as required.
6.3 Sanctions Screening – We screen Users against international sanctions lists (EU, UN, OFAC, etc.).

7. Data Protection & Privacy

7.1 We process Personal Data in accordance with GDPR and our Privacy Policy.
7.2 Legal bases for processing include:
Contract performance (Art. 6(1)(b) GDPR)
Legal obligation (Art. 6(1)(c) GDPR)
Legitimate interest (Art. 6(1)(f) GDPR)
Consent (Art. 6(1)(a) GDPR) where applicable.
7.3 Users have rights under GDPR (access, rectification, erasure, restriction, portability, objection).
7.4 Data transfers outside the EEA are subject to adequate safeguards.

8. Payment Execution & Liability

8.1 We execute Payment Transactions in accordance with PSD2 timelines.
8.2 Incorrectly executed transactions caused by our fault will be refunded without undue delay.
8.3 We are not liable for losses resulting from:
Incorrect payment details provided by you
Force majeure events
Delays caused by third-party payment systems.

9. Fees

9.1 All fees for Services are displayed before confirmation of a Payment Transaction.
9.2 Fees are charged in accordance with our published Fee Schedule.

10. Complaints & Dispute Resolution

10.1 Users may submit complaints to [email protected].
10.2 We will acknowledge receipt within 2 business days and respond within 15 business days (maximum 35 days in exceptional cases).
10.3 If unresolved, disputes may be referred to the Consumer Protection and Technical Regulatory Authority in Estonia or to the Harju County Court in Tallinn.

11. Governing Law & Jurisdiction

These Terms are governed by Estonian law. The courts of Harju County, Tallinn, have exclusive jurisdiction unless EU consumer protection rules provide otherwise.

12. Changes to Terms

We may update these Terms to reflect changes in laws or our practices. We will notify Users at least 14 days before changes take effect.

13. Company Information

Particolar OÜ
Registry code: 16457865
Registered address: Harju maakond, Tallinn, Nõmme linnaosa, Rännaku pst 12, 10917, Estonia
Email: [email protected]
Phone: +357 22008830
Financial year: 01 January – 31 December